FAQ
1. How to register a new account?
For new customers, please click at the top right of the homepage of De'Longhi Group Hong Kong eShop to register.* Please fill in a valid email address, otherwise the order related information will not be transferred smoothly.
2. Can I place an order without a Nutribullet member account?
You must register as a member of Nutribullet to make purchases.
3. What should I do if I forget my password?
On the login page, click “Forgot Password”. An email will be sent to you for you to reset your password.
4. How to change the password?
After logging in, go to My Account> Change Password, enter the original password and the new password to change.
Shopping and order issues
1. How to check order information?
Please go to My Account > My Orders after login.
2. After the order is completed, can I still modify the payment method, producat quantity and style?
To simplify and speed up the delivery process, De'Longhi Group Hong Kong eShop does not provide order modification services.
3. What is the shipping fee for Nutribullet products?
You can enjoy free shipping with a single purchase of HK$500 at Nutribullet eShop.
‧ If the purchase is less than HK$500, a shipping fee of HK$80 will be charged. You may choose to have your order delivered to SF Self Pick-up service points or a residential/ industrial/ commercial address in Hong Kong.
‧ You may collect your order from our self pick-up point at Lai Chi Kok free of charge.
Payment issues
1. What are the payment methods?
This site accepts Visa, Mastercard, PayMe, PayPal, Alipay HK & Tap&Go.
2. Will there be a handling fee for nutribullet eshop payment?
Nutribullet Hong Kong eShop will not charge any payment processing fee. If there is a collection fee in the payment process, please consult the relevant payment institution.
3. Does it support cash on delivery?
Nutribullet Hong Kong eShop does not support cash on delivery
4. Is credit card installment payment supported?
Nutribullet Hong Kong eShop does not support installment payment.
Delivery issues
1. When will the order be shipped?
Once the order is confirmed and the payment is successful, the products will be shipped within 3 - 7 working days. You can go to My Account> My Orders to check the shipment status.
2. How to check the shipment status?
After the order has been shipped, you will be notified by an email with the waybill number. You may then check the shipment status on the official website of the courier company.If you found the delivery time is too long, please contact the customer service of the courier company.
SF Customer Service Hotline: +852 2730 0273
3. Can I specify the delivery time when ordering?
Please note that delivery time cannot be specified when placing an order. If it is not convenient for you to receive the products when the courier company contacts you, please contact the courier company directly.
4. Before signing, can the package be rejected if it is obviously squeezed and deformed?
Before signing the package, please check the following: whether the consignee's name is you and whether the outer package of the package is obviously squeezed or damaged; if any abnormality is found, please reject the entire package and call 3423 7921 (service Time: Monday to Friday 10:00-18:00).
5. After signing, what should I do if I find that the goods are sent wrongly or the quantity does not match or the goods are defective?
You can email cs@kitchenlab.com.hk or whatsapp 6604 5265 (Service hours: Monday to Friday 10:00-18:00).